Edit Repair Job

Job Info

Job Number

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Date

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Status

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Delivery Date

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Parts Ordered

Parts have been ordered

Callback Date

Home Visit

Home visit required

Customer

Name

Phone Number

If it starts with 07, it must be 11 digits

Email

Customer ID

Postcode

Address

Device & Fault

Device

Serial Number

Description of Fault

Peripherals

Pricing

Quote Price (£)

Final Price (£)

Parts/service total

Labour Cost (£)

Labour/bench fee

Deposit (£)

Paid upfront

Total (Final + Labour)

Auto-calculated

Amount Outstanding

Auto-calculated (Total − Deposit)

Delivery Times

Ordered From

Paid

Parts Line Items

Part	Qty	Unit £	Supplier	Notes

Additional Notes (optional)

Running Comments

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Appends a timestamped line to the log

History

Hello, this is St Ives Repair Shop, your laptop has corruption on the drive which really needs to be replaced. Do you have a backup of the data? Morning Sorry for the delay There's nothing he wants to keep or to back up.

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Customer Status Update (Email sends immediately; SMS queues)

Send status update Allowed statuses: Received, Awaiting Parts, Waiting for Parts, Ready for Collection, Completed, Collected

Method

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If message is empty, it auto-fills on save

Message

Status is included at the top of the notification automatically.